By accessing or using our website at soultimeskincare.co.nz, you agree to be bound by these Terms of Service. Please take a moment to read them carefully before placing an order or browsing our site. If you do not agree with any part of these terms, we kindly ask that you do not use our website.
Soultime Skincare Ltd is a New Zealand-owned and operated natural skincare company, handcrafting small-batch, plant-based skincare products from our studio on the Hibiscus Coast, Auckland. We are committed to providing our customers with genuine, high-quality, chemical-free skincare that is cruelty-free and sustainably made.
You agree to use our website for lawful purposes only. You must not use our site in any way that could damage, disable, or impair the website or interfere with any other user's experience. Any unauthorised use of our website content, product descriptions, images, or branding is strictly prohibited without our prior written consent.
We take great care to ensure all product information, descriptions, and pricing displayed on our website are accurate and up to date. However, we reserve the right to correct any errors, update pricing, or discontinue products at any time without prior notice. All prices are listed in New Zealand Dollars (NZD) and are inclusive of GST where applicable.
By placing an order through our website, you are making an offer to purchase a product at the listed price. We reserve the right to accept or decline any order at our discretion. Payment is required in full at the time of purchase. All transactions are processed securely through our payment platform.
We do our very best to process and dispatch orders promptly. Delivery timeframes may vary depending on your location within New Zealand. While we always aim to meet estimated delivery times, Soultime Skincare Ltd cannot be held responsible for delays caused by courier services or circumstances outside of our control. Please ensure your delivery address is correct at the time of ordering, as we are unable to redirect parcels once dispatched.
Our return and refund process is outlined in full on our Refund Policy page. We encourage you to read this carefully before making a purchase. In summary, we offer a 30-day return policy on eligible items that are unused and in their original condition. Personal care and beauty products that have been opened are non-returnable for health and hygiene reasons. Explore our Refund Policy for more details!
All content on this website — including but not limited to product images, descriptions, logos, branding, and written copy — is the intellectual property of Soultime Skincare Ltd and is protected under New Zealand copyright law. Nothing on this website may be reproduced, distributed, or used commercially without our express written permission.
Soultime Skincare Ltd makes every effort to ensure our products are of the highest quality and our website information is accurate. However, we cannot guarantee that our products will be suitable for every individual's skin type or condition. We recommend performing a patch test before full use. Our brand shall not be held liable for any adverse reactions, losses, or damages arising from the use of our products beyond what is required under New Zealand consumer law.
9. Privacy
We respect your privacy and are committed to protecting your personal information. Any data collected through our website is used solely for processing your orders and communicating with you. We do not sell or share your personal information with third parties. Please refer to our Privacy Policy for full details.
10. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated date. We encourage you to review these terms periodically. Continued use of our website following any changes constitutes your acceptance of the updated terms.
If you have any questions about these Terms of Service, please don't hesitate to get in touch. We're always happy to help.
Thank you for choosing Soultime Skincare — we truly appreciate your support.