Privacy Policy

Our Privacy Policy

As a reputed natural skincare brand, Soultime Skincare takes your privacy seriously, and we want you to feel completely comfortable every time you visit our website or place an order with us. This policy explains what personal information we collect, how we use it, and how we keep it safe. Plain and simple.

1. Who We Are

Soultime Skincare Ltd is a New Zealand-owned and operated natural skincare business, handcrafting small-batch products from our studio on the Hibiscus Coast, Auckland. When you shop with us or get in touch, you're trusting us with your personal information — and we don't take that lightly.

For any privacy-related questions, you can reach us directly at soultimeskincare@gmail.com.

2. What Information We Collect

When you interact with our website or place an order, we may collect the following:

  • Personal details — your name, email address, phone number, and delivery address
  • Payment information — processed securely through our payment providers; we do not store your full card details
  • Order history — what you've purchased and when
  • Communication records — any messages or emails you send us
  • browsing data — pages visited, time spent on site, and device information collected through cookies

We only collect what we genuinely need to provide you with a great experience. Nothing more.

3. How We Use Your Information

The information we collect is used to:

  • Process and fulfil your orders accurately and on time
  • Communicate with you about your order, returns, or any queries you raise
  • Send you emails about new collections, offers, and skincare tips — but only if you've opted in
  • Improve our website experience and understand what our community loves
  • Meet our legal and regulatory obligations as a New Zealand business

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Cookies

Our website uses cookies — small files stored on your device — to help us understand how visitors use our site and to keep things running smoothly. Cookies allow us to remember your preferences and improve your overall browsing experience.

You can choose to disable cookies through your browser settings at any time. Please note that doing so may affect how certain parts of our website function.

5. Sharing Your Information

We only share your personal information with trusted third parties where absolutely necessary to run our business. This includes:

  • Shopify — our e-commerce platform that powers our online store
  • Payment processors — such as PayPal, Stripe, and other secure providers
  • Delivery and courier services — to get your order to your door
  • Email marketing platforms — only if you have subscribed to our emails

All third-party providers we work with are required to handle your information securely and in accordance with applicable privacy laws.

6. How We Protect Your Information

We take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website is hosted on Shopify, which maintains industry-standard security measures, including SSL encryption for all transactions.

While no online platform can guarantee absolute security, we are committed to doing everything within our power to keep your information safe.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate information
  • Ask us to delete your information, where appropriate
  • Unsubscribe from our emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, simply contact us at soultimeskincare@gmail.com, and we'll respond promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date at the top. We encourage you to check back occasionally to stay informed.

If you have any questions or concerns about how we handle your personal information, please don't hesitate to get in touch. We're always happy to chat.